Terms of Service

1 Acceptance of Terms

Welcome to HostServerBD. By accessing or using any service provided by HostServerBD ("Company", "we", "us", or "our"), including but not limited to shared hosting, VPS hosting, reseller hosting, domain registration, bulk SMS, IP phone numbers, and VPN services, you ("Client", "User", or "you") agree to be legally bound by these Terms of Service.

If you do not agree with any part of these terms, you must immediately discontinue use of our services and close your account.

These terms apply to all users of HostServerBD services, including individuals, businesses, and resellers operating under our platform.

2 Our Services

HostServerBD provides the following services to clients in Bangladesh and internationally:

• BDIX Shared Hosting — High-speed hosting via Bangladesh Internet Exchange (BDIX) network
• Singapore Shared Hosting — cPanel-based shared hosting from Singapore data centers
• USA Shared Hosting — Shared hosting with USA-based servers
• VPS Hosting — Virtual Private Servers with full root access
• Reseller Hosting — WHM/cPanel reseller accounts (SG, BDIX, and USA)
• Domain Registration & Transfer — .com, .net, .org, .bd and other TLDs
• Bulk SMS — Mass SMS sending service for businesses
• IP Phone Numbers — Virtual IP-based phone number services
• Open VPN Lifetime — Lifetime VPN access service

We reserve the right to modify, add, or discontinue any service at any time with or without notice. We will make reasonable efforts to inform clients of any significant service changes.

3 Account Registration & Responsibilities

To use our services, you must create an account in our client area. By registering, you agree to:

• Provide accurate, current, and complete information during registration
• Keep your account information updated at all times
• Maintain the confidentiality of your account password
• Not share your account credentials with any third party
• Notify us immediately of any unauthorized access to your account
• Be at least 18 years of age or have legal guardian consent

You are fully responsible for all activities that occur under your account. HostServerBD cannot be held liable for any losses resulting from unauthorized use of your account due to your failure to maintain password security.

4 Payment, Billing & Refund Policy

Billing Cycle: Services are billed monthly or annually depending on the selected plan. Invoices are generated and sent to your registered email address before the due date.

Payment Methods: We accept bKash, Nagad, Rocket, bank transfer, and other available payment gateways listed in your client area.

Late Payment:

• Services not renewed within 3 days of the due date may be suspended
• Services suspended for more than 14 days may be permanently terminated and data deleted
• A reactivation fee may apply for reinstating suspended accounts

Refund Policy:

• Shared hosting plans: 7-day money-back guarantee from the date of purchase
• VPS hosting: No refunds after server provisioning has begun
• Domain registrations and renewals: Non-refundable
• Reseller hosting: 7-day money-back guarantee on first purchase only
• Bulk SMS, IP Phone, VPN: No refunds once credits are issued or services activated

Prices are subject to change. You will be notified at least 30 days before any price increase takes effect on your existing services.

5 Acceptable Use Policy

All HostServerBD services must be used in a lawful and responsible manner. You agree to use our services only for legitimate purposes that comply with all applicable laws and regulations of Bangladesh and the country of your residence.

Resource Usage: Shared hosting accounts must not:

• Use more than 25% of system CPU or memory consistently
• Run background processes, cron jobs, or scripts that negatively impact server performance
• Store more data than your plan allows
• Use unlimited resources in a way that disrupts other users on the same server

VPS clients have dedicated resources but are still subject to network abuse policies and must not use resources to harm others or our network infrastructure.

6 Prohibited Content & Activities

The following content and activities are strictly prohibited on all HostServerBD services. Violation will result in immediate suspension without refund:

• Hosting, distributing, or linking to any illegal content under Bangladesh law or international law
• Child sexual abuse material (CSAM) — zero tolerance, will be reported to authorities
• Spamming — sending unsolicited bulk emails or SMS
• Phishing websites, fraud, or scam operations
• Malware, viruses, ransomware, or any malicious software distribution
• DDoS attacks, port scanning, or network intrusion activities
• Cryptocurrency mining using our servers
• Running IRC servers or Tor exit nodes
• Hosting pirated software, movies, music, or other copyrighted material
• Adult content without prior written approval from HostServerBD
• Hacking tools, exploit kits, or vulnerability scanners used maliciously
• Content promoting terrorism, violence, or racial hatred
• Fake news or disinformation websites targeting Bangladeshi citizens

7 Uptime Guarantee & SLA

HostServerBD guarantees 99.9% network uptime for all shared hosting and VPS services, calculated on a monthly basis excluding scheduled maintenance windows.

Scheduled Maintenance: We perform scheduled maintenance during off-peak hours (typically 2:00 AM – 5:00 AM Bangladesh Standard Time). Advance notice will be provided via email and our status page.

Uptime Credits: If uptime falls below 99.9% in any given month due to our infrastructure failure (excluding third-party issues or client-caused downtime), you are eligible for:

• 99.0% – 99.9% uptime: 5% service credit
• 95.0% – 98.9% uptime: 10% service credit
• Below 95.0% uptime: 25% service credit

Credits are applied to your next invoice and must be requested within 7 days of the incident via support ticket. Credits are the sole remedy for downtime and do not apply to VPS interruptions caused by the client's own configuration.

8 Suspension & Termination

HostServerBD reserves the right to suspend or terminate any account at any time for the following reasons:

• Non-payment of invoices beyond the grace period
• Violation of our Acceptable Use Policy or these Terms of Service
• Abuse of server resources affecting other clients
• Fraudulent account registration or payment
• Receipt of valid legal orders or law enforcement requests
• Any activity that poses a security risk to our network or other clients

Account Cancellation by Client: You may cancel your account at any time by submitting a cancellation request through your client area. Cancellations take effect at the end of the current billing cycle.

Data After Termination: Upon account termination, all data stored on our servers may be permanently deleted within 7 days. You are solely responsible for maintaining backups of your data before requesting cancellation or in the event of suspension.

9 Data, Backups & Security

While HostServerBD performs periodic server-level backups for disaster recovery purposes, these backups are not guaranteed and should not be relied upon as your sole backup solution.

Our Backup Policy:

• Shared hosting: Weekly backups are performed where available — not guaranteed on all plans
• VPS hosting: No automatic backups unless a backup addon is purchased
• Backup restoration requests may incur a service fee

Client Responsibility: You are entirely responsible for:

• Maintaining your own regular backups of all website files and databases
• Ensuring your scripts and applications are kept up to date and patched against known vulnerabilities
• Using strong passwords for cPanel, FTP, database, and CMS accounts
• Monitoring your website for malware, unauthorized access, or suspicious activity

HostServerBD employs industry-standard security measures including firewalls, DDoS protection, and intrusion detection systems. However, no system is 100% secure and we cannot guarantee complete immunity from all threats.

10 Privacy Policy

HostServerBD is committed to protecting your personal information. We collect and process personal data as necessary to provide our services and comply with legal obligations.

Data We Collect:

• Name, email address, phone number, and billing address
• Payment transaction records (we do not store full card numbers)
• IP addresses and server access logs
• Support ticket communications and live chat histories

How We Use Your Data:

• To provision and manage your hosting services
• To send invoices, service notifications, and support communications
• To detect and prevent fraud or abuse
• To comply with legal and regulatory requirements

We do not sell your personal information to third parties. We may share data with trusted service providers (such as payment processors) who assist in delivering our services under strict confidentiality agreements.

11 Intellectual Property

All content, trademarks, logos, service names, and intellectual property associated with HostServerBD are the exclusive property of HostServerBD and its licensors. You may not:

• Copy, reproduce, or redistribute our brand assets without written permission
• Use our name or logo in any manner that could cause confusion or imply endorsement
• Claim ownership of any HostServerBD intellectual property

You retain full ownership of all content, websites, and data you upload and host on our servers. By using our services, you grant HostServerBD a limited license to store and process your content solely for the purpose of delivering our services to you.

12 Limitation of Liability

To the maximum extent permitted by applicable law, HostServerBD and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Downtime caused by third-party network issues, DDoS attacks, or force majeure events
• Data loss resulting from hardware failure, hacking, or natural disasters
• Any damages arising from your failure to comply with these Terms of Service

Our total liability to you for any claim arising under these terms shall not exceed the amount you paid to HostServerBD in the 30 days preceding the claim.

Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the fitness of our services for any particular purpose.

13 Changes to Terms

HostServerBD reserves the right to update or modify these Terms of Service at any time. When significant changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to your registered email address
• Post a notice in the client area dashboard

Your continued use of our services after any changes take effect constitutes your acceptance of the revised Terms of Service. If you do not agree with the updated terms, you must stop using our services and request account cancellation.

We recommend reviewing these terms periodically to stay informed of any updates.

14 Governing Law & Disputes

These Terms of Service are governed by and construed in accordance with the laws of the People's Republic of Bangladesh, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these terms or the use of our services shall first be attempted to be resolved through good-faith negotiation between the parties.

If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the appropriate courts of Dhaka, Bangladesh, which shall have exclusive jurisdiction over such disputes.

For international clients, you agree that Bangladesh law governs your use of our services regardless of where you are located.

15 Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us through any of the following channels:

• 📧 Email: support@hostserverbd.com
• 📞 Phone: +880 9617-171950
• 📲 WhatsApp: +880 9617-171950
• 🎫 Support Ticket: Submit a Ticket
• 💬 Live Chat: Available on our website during business hours

Business Hours: Saturday – Thursday, 9:00 AM – 10:00 PM (BST, UTC+6)